- Accessing the Payments Portal
- Funding and Deposits
- Getting Started
- Managing my Account
- Online Solutions
- Privacy, Security, and Compliance
- Using the Payments Portal
How do I unlock a user account?
The Payments Portal locks an account when a user does not enter their password correctly six times in a row.
To unlock a user account:
Option 1. Complete the steps in the following video:
Option 2. Complete the following steps:
Step 1. On the toolbar, click Account.
Step 2. From the drop-down menu, click User Management.
Step 3. Click the user’s record to open the detailed view.
Step 4. Click Unlock the User Account.