How do I unlock a user account?

How do I unlock a user account?

The Payments Portal locks an account when a user does not enter their password correctly six times in a row.

Note: The Payments Portal resets the number of failed log on attempts to zero when the user successfully enters their password.

To unlock a user account:

Option 1. Complete the steps in the following video:

Option 2. Complete the following steps:

Step 1. On the toolbar, click Account.

Step 2. From the drop-down menu, click User Management.

Step 3. Click the user’s record to open the detailed view.

Step 4. Click Unlock the User Account.

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