- Accessing the Payments Portal
- Funding and Deposits
- Getting Started
- Managing my Account
- Online Solutions
- Privacy, Security, and Compliance
- Using the Payments Portal
Can I use my Genius device to refund transactions when the customer is not present?
No. You must use your POS or the Payments Portal to refund a transaction when the customer is not present.
Note: To refund a transaction using your POS, use the reference number from the original transaction.