- Accessing the Payments Portal
- Funding and Deposits
- Getting Started
- Managing my Account
- Online Solutions
- Privacy, Security, and Compliance
- Using the Payments Portal
What is a retrieval request?
A retrieval request is when a bank asks you to send information about a transaction that a customer disputes. You receive a retrieval request in the mail.
A retrieval request does not cost you anything, however, not responding to the request leads to a chargeback.
If you have any questions about retrieval requests, call our TSYS Chargeback Team.