- Accessing the Payments Portal
- Funding and Deposits
- Getting Started
- Managing my Account
- Online Solutions
- Privacy, Security, and Compliance
- Using the Payments Portal
How do I configure payment settings for Magento 1?
Note: For guidance on how you configure your payment settings for Magento 2, visit How do I configure payment settings for Magento 2? After you enable the extension, you configure payment methods to accept credit and debit cards in your Magento store. When you configure the payment methods, you can edit the following: Title1 – This is […]
How do I enable the Cayan extension for Magento 1?
Note: For guidance on how you enable our extension for Magento 2, visit How do I enable the Cayan extension for Magento 2? After you install the extension, you need to use Magento Admin to enable it before you can use it with your Magento store. Prerequisites Before you can enable the extension, you need your: […]
How do I install the Cayan extension for Magento 1?
Note: For guidance on how you can install our extension for Magento 2, visit How do I install the Cayan extension for Magento 2? System prerequisites To install and use the extension, you must have: A valid merchant account with us A webserver with the following: – Magento CE (1.9.0 or higher) – cURL for PHP […]
How does Kount Fraud Scoring work with the Cayan extension?
When a customer uses the Magento extension to pay for goods or services, we run Kount’s Fraud Scoring against the transaction to help you prevent fraud. Kount’s Fraud Scoring uses data from the card, cardholder, and other factors to assess a transaction for potential fraud. Kount uses this assessment to recommend what action you should […]
What happens if I cancel an order that does not have an invoice?
When you use Magento Admin to cancel an order that does not have an invoice, the Payments Platform handles the cancellation in different ways, depending on the following: The Payment Action setting you select when configuring the extension How the customer pays for the order Payment Action – Authorize When you select Authorize as the […]
Can I integrate the Payments Platform with my Magento 1 store?
Using our payment extension you can easily integrate your Magento store with our Payments Platform. The extension supports the following features: Purchases with credit, debit, and Cayan gift cards Choosing Authorize or Authorize and Capture payment actions, depending on the types of goods you sell on your Magento store Capturing transactions Important: 1. You must […]
Why can I not refund a payment using the Payment Cartridge?
You cannot refund payments that have not been settled, try voiding the order instead.
Why can I not capture a payment using the Payment Cartridge?
If you cannot capture a payment, contact our Customer Support Team.
Why can I not void an order using the Payment Cartridge?
You cannot void an order that has settled transactions, try refunding the transactions instead.
How do I refund an order using the Payment Cartridge?
You can refund all, or part of, an order’s transactions using the Refund button. You must refund each transaction separately, and you can choose to refund each transaction fully or refund a custom amount that is less than the transaction’s captured value. Note: You can refund settled transactions only. You must void any transactions that […]