- Accessing the Payments Portal
- Funding and Deposits
- Getting Started
- Managing my Account
- Online Solutions
- Privacy, Security, and Compliance
- Using the Payments Portal
How do I re-order supplies?
To re-order supplies, contact our Customer Support Team. When you call us, follow the prompts and let us know if you are a Merchant Club member.
How do I cancel my account?
To cancel your account, contact our Customer Support Team.
How do I add or remove PIN debit, EBT, Voyager/Wex or American Express/Discover?
To add or delete any one of the above, contact our Customer Support Team.
I am selling my business, but the new owner would like to continue on with your services. How do we make this change?
To transfer business ownership, contact our Customer Support Team.
I recently moved my business. How do I update my terminal to print the correct address?
To update the address of your business: Complete the request form and return it to us via email or fax. To keep your account secure, you must verify your account by providing the Merchant ID and the last four digits of the federal tax ID on file. If the information you provide does not match […]
My business recently changed from a sole proprietorship to an LLC. How do I update my account?
This is a legal change. You need to fill out paperwork detailing the change, and provide any supporting documents to us.
How do I avoid downgrades?
Avoiding downgrades ensures that you are paying the lowest possible transaction fees. A transaction can fall into one of three rate categories, and processors charge a different fee depending on which category a transaction falls into. The three categories are: Qualified – lowest risk and lowest cost per transaction Mid-qualified Non-qualified – highest risk and […]
If you have more questions, contact the relevant support team: Genius Support Team For help with setting up or using your Genius device. Technical Support Team For help setting up non-Genius terminals or checking the status of your equipment order. Partner Support Team For help using the Partner Portal. TSYS Chargeback Team […]