- Accessing the Payments Portal
- Funding and Deposits
- Getting Started
- Managing my Account
- Online Solutions
- Privacy, Security, and Compliance
- Using the Payments Portal
How do I update my legal corporate information?
To update your legal corporate information, contact our Customer Support Team.
How do I update my bank account information?
To update your bank account information, contact our Customer Support Team.
Support Guides for our Account Management tool
Our Account Management tool is part of the Payments Portal. Using a single log on, you can: Manage your account Manage the status of your PCI compliance Process transactions Support guides We have created two printable support guides for our Account Management tool. These guides are in PDF format; to view them you need a […]
What is Statements and Reporting, and what can I use it for?
Statements and Reporting is an online reporting system that allows you to view: An overview of your merchant account’s card sales and transactions across all merchant locations Reports including: Payment history: Deposits, debits, and adjustments for your merchant locations Batch history: Batch information and detailed batch transaction history Voids and declines […]
How can I contact the Sales Team?
To contact the Sales Team, contact our Customer Support Team and follow the instructions.
How can I contact the Customer Support Team?
If you cannot find the information that you need on this site, you can contact our Customer Support Team directly by email, chat, or telephone. Or call us: 1.800.941.6557
How do I reset my Genius EX password?
Step 1. Use a web browser to go to https://merchant.roamdata.com/. Step 2. Click Forgot Password Step 3. Complete the password reset information: a. Type your Username. b. Click Submit. GeniusEX forwards you an automated email and displays a confirmation message. Note: If you do not receive the automated email, contact our […]
How do I reset my Cayan SV/SVL password?
You can reset your password from the Cayan SV/SVL Sign-In page. You need to know the following information: Your Company Code Your Cayan SV/SVL Login ID Note: If you are unsure of your Company Code or Login ID, contact our Customer Support Team. Resetting your Cayan SV/SVL password Step 1. Use a web browser to […]
How do I update my telephone number?
To update the phone number for your merchant account: Complete the change request form on this page. To keep your account secure, you must verify your account by providing the Merchant ID and the last four digits of the federal tax ID on file. If the information you provide does not match what we have […]
Who can I contact for support with my invoicing solution?
For support with your invoicing solution, contact the NMI Invoicing Solution team.