- Accessing the Payments Portal
- Funding and Deposits
- Getting Started
- Managing my Account
- Online Solutions
- Privacy, Security, and Compliance
- Using the Payments Portal
How do I clean my Verifone device?
For information about how to clean your Verifone device, go to https://www.verifone.com/en/us/insight/how-clean-verifone-devices. Important: This applies to the following devices: • Genius Countertop – Verifone MX 915 • Genius Countertop – Verifone MX 925 • Verifone VX 520
My Verifone device is continually rebooting. How do I fix it?
To resolve the issue of Verifone devices continually rebooting, either: Option 1. Complete the steps in the following video: Option 2. Complete the following steps: Step 1. Remove the back of your device and unplug the power cord. Step 2. Plug the power cord back in, then hold Enter and 7 together to display the […]
My VX520 is prompting for a server number when I don’t want it to, or it is not prompting for a server number when I want it to, what do I do?
Step 1. From the SoftPay home screen, press Enter on the keypad. Step 2. Press F2 (Setup). Step 3. Enter the password as follows: a. On the keypad, press 1, Alpha, Alpha, 6, 6, 8, 3, 1. b. Press Enter. Step 4. Press the leftmost purple key. Step 5. Press F1 (Terminal). Step 6. Press […]
How do I close an Authorization Only (Auth Only) transaction on my VX520?
Use Off Line to complete an Authorization Only (Auth Only) transaction, or an authorization that you completed over the phone. For example, hotels may perform an Auth Only approval for a greater amount than the cost of a room. This amount is reserved on the card, but not charged. This means that the customer can […]
How do I process an Authorization Only (Auth Only) transaction on my VX520?
An Authorization Only (Auth Only) transaction allows you to reserve an amount on a card, which you can settle later. For example, hotels may perform an Auth Only approval for a greater amount than the cost of a room. This amount is reserved on the card but not charged. This means that the customer can […]
How do I print reports on my VX520?
There are two report screens on the VX520: Report screen one – Totals Report that shows the totals of each card type – Details Report that shows each individual transaction, grouped by card type Report screen two – Server/Clerk Reports that shows the totals grouped by server/clerk – Unadjust Report that shows all transactions that have not […]
How do I view batch totals on my VX520?
Important: Completing these steps only displays the batch totals on the screen. You can also print the batch totals. Step 1. From the SoftPay home screen, press the leftmost purple key twice to access the third menu screen. Step 2. From the third menu screen, press F2 (Batch Totals). The terminal displays the totals for the current […]
How do I settle a batch on my VX520?
To settle a batch: From the SoftPay home screen, press F2 (Settlement). The terminal transmits and closes the batch, then prints a batch report.
How do I void a transaction on my VX520?
Important: You can void transactions only if they are within an open batch. If the transaction is in a closed batch, you need to perform a refund. Step 1. From the SoftPay home screen, press F4 (Void). Step 2. Select the transaction you want to void. Option 1. To void the last transaction: a. To confirm […]
How do I refund a transaction on my VX520?
Important: We recommend that you refund transactions from a closed batch only. If the batch is open, you should void the transaction. Step 1. From the SoftPay home screen, press the leftmost purple key once, then press F1 (Refund). Step 2. Use the keypad to type the refund amount, then press Enter. Step 3. To confirm […]