Getting Started

How does interchange pricing work?

Interchange pricing provides a single transaction fee that is unaffected by how you process the card or the associated risk of the transaction. We calculate the fee you pay per transaction using basis points, which we agree with you when you choose to use interchange pricing. Note: One basis point is equal to 0.01%. You

How does tiered pricing work?

Tiered pricing splits the fees you pay per transaction into three tiers, based on how you process the card and the associated risk of the transaction. The credit card processor assigns the transaction into one of the following tiers: Qualified – lowest risk and lowest cost per transaction Mid-qualified Non-qualified – highest risk and highest

What options do I have for paying my fees?

You pay your card transaction fees monthly. The following payment options are available: Tiered pricing Interchange pricing Note: For more information on both pricing options, visit How does tiered pricing work? and How does interchange pricing work? Related articles When are the monthly fees deducted from my bank account? Do I get access to my statement

Can I accept checking account payments?

Yes. Your POS integrator must configure your POS to run checking account payments. Also, you must contact our Customer Support Team to set up your account to accept checking account transactions. Related articles What are checking account transactions? What are ACH returns? What is recurring billing?

What are ACH returns?

When your customer uses their checking account to pay for goods or services, the Automated Clearing House (ACH) network processes the payment. If the ACH can’t collect funds from the customer’s bank, it responds with a return code to let you know what the problem was. Transactions that receive a return code are called ACH

What are checking account transactions?

These are payments that your customer makes using their checking account. The customer can do this by providing you with the account number and transit number of their checking account. The Automated Clearing House (ACH) network processes checking account payments and electronically sends funds from one bank account to another. When your customer uses their

What is recurring billing?

Recurring billing is when you charge a customer on a regular basis for goods and services, for example, for subscriptions or for membership fees. You can set up recurring billing using your POS or the Payments Portal. Note: For more information about how to set up recurring billing, contact your POS integrator or visit Can

What is EBT?

Your customers receive their Electronic Benefit Transfer (EBT) on an EBT card. An EBT card can hold EBT Cash, EBT Snap, or both EBT Cash and EBT SNAP. EBT Cash EBT Cash, also known as Transitional Aid to Families with Dependent Children (TAFDC) or Welfare, is a dollar amount that customers can use to: Purchase

How can I order card acceptance stickers for my shop front?

To order card acceptance stickers, contact our Customer Support Team. Related articles How do I re-order supplies? How do I add or remove PIN debit, EBT, Voyager/Wex or American Express/Discover?

Can I accept payments from different countries?

Yes. We recommend that you do not process orders or payments from any country currently on the Office of Foreign Assets Control (OFAC) Sanction List. To see an up-to-date sanctions list, visit For more information about the sanctions list, speak to your Qualified Security Assessor (QSA). Related articles How can I verify if my