Genius

My Genius Countertop does not turn on, what do I do?

Follow the steps in the flowchart to diagnose the issue with your Genius device. You can also contact our Genius Support Team.

My Genius Countertop is frozen, what do I do?

Follow the steps in the flowchart to unfreeze your Genius device. If this does not work, contact our Genius Support Team.

My Genius Countertop is not functioning correctly. What do I do?

My Genius device is not connecting to the Internet If your Genius device is not connecting to the Internet, try the following steps: Step 1. Run a gateway connection test:   a. From the Genius splash screen, use the keypad to press 000.   b. Use the keypad to type the password, then press Enter. The default […]

Can my Genius Countertop accept payment types other than credit and debit?

Yes, your Genius device can accept the following payment methods: Credit Debit Mobile payments Your Genius device can also accept the following if your POS supports them: Gift cards Loyalty cards FSA cards EBT cards Note: If you want to use our Gift cards and Loyalty cards, you must enroll in our Gift or Loyalty […]

Can I display a custom image on my Genius Countertop’s home screen?

Yes, you can display a custom image on the home screen of your Genius device. To update your Genius device to use a custom image, contact our Genius Support Team

How do I return to the home screen of my Genius Countertop?

To return to your Genius device’s home screen: On the keypad, press the red Cancel button. If your Genius device is frozen, you can restart it. Related articles Can I display a custom image on my Genius home screen? How do I change the supervisor password on my Genius device? My Genius device’s keypad isn’t […]

How do I set a static IP address on my Genius Countertop?

You can configure your Genius device’s static IP settings using the Admin menu. Step 1. When the Genius splash screen is displayed, press 0 on the keypad three times. Step 2. Using the keypad type the password, then press Enter (green button). The default password is 9416557. Step 3. Navigate to the Network Configuration menu:   a. Tap Network. […]

What is the difference between a dynamic IP address and a static IP address?

A Dynamic Host Configuration Protocol (DHCP) server assigns IP addresses automatically to devices on a network. These IP address are known as dynamic as the DHCP server can reassign addresses. We configure Genius devices to accept dynamic IP addresses by default. The DHCP server can assign a new dynamic IP address if: There is a […]

How can I test my Genius Countertop’s connection with the LAN and WAN?

You can test your Genius device’s network connection using the Ethernet menu. The Ethernet menu allows you to view the network status and test your connection with both the Local Area Network (LAN) and the Wide Area Network (WAN), or with the Internet using the ping function. The Ethernet screen displays the current network status, […]

My Genius Countertop’s keypad isn’t working, what do I do?

If any of the keys on your Genius device are not working contact our Genius Support Team.