My Genius P400 isn’t reading chip cards, what do I do?

Your Genius device accepts EMV cards. If your Genius device is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read: Step 1. Remove the card from the device. Step 2. Contact your POS provider to confirm […]

What are the Genius P400’s default ports?

Port Protocol 443 SSL 8443 HTTPS 8080 HTTP

How does the Genius P400 work with my network?

The Genius device is a payment terminal, that connects to your local network using a standard network cable. We configure Genius with the same Gateway credentials that your Point of Sale (POS) uses to process transactions, allowing it to communicate directly with our gateway. What happens when I plug the Genius device into my network? […]

Why is the Genius Mini application not responding to my sales requests?

The Genius Mini application responds to sales requests sent only by a mobile POS application that you have installed on the same device. The Genius Mini application may not respond to your sales requests because of the following: Incorrect IP address If you are using a dynamic IP address on your Apple device, the address […]

When using Genius Mini, can I configure a static IP address on my mobile device?

Yes. Refer to your product’s user documentation for guidance on configuring a static IP address.

Can I connect my Genius Mini to any wireless network?

Yes. Genius Mini can use any wireless network or your cellular network to connect to the Internet.

Can I check if my Genius Mini is connected to my mobile device?

You can check if your Genius Mini is connected to your Apple device using the Info menu of the Genius Mini Application. From the splash screen, tap Info.

How do I connect my mobile POS to Genius Mini?

You must install your mobile POS application on the same device you have paired with Genius Mini. You need to enter your device’s IP address when configuring your mobile POS application.

How do I find out my device’s IP address when using Genius Mini?

When using the Genius mobile application, you can find out your device’s IP address using the Info menu. ​ From the splash screen, tap Info. ​ ​

How do I pair my Genius Mini with my mobile device?

Important: You must use the Genius Mini application to pair Genius Mini with your mobile device. The Genius Mini application does not recognize your Genius Mini if you pair the device using your mobile device’s system settings. Step 1. Enable Bluetooth on your mobile device. Step 2. On Genius Mini, press the power button once. The […]