- Accessing the Payments Portal
- Funding and Deposits
- Getting Started
- Managing my Account
- Online Solutions
- Privacy, Security, and Compliance
- Using the Payments Portal
How do I care for the battery in my Genius Handheld device?
Taking good care of the lithium-ion battery in your Genius Handheld™ device can prolong its life, and prevents hazardous battery failures. To make sure that your battery remains in good working condition, follow the instructions in this article. Storing the battery outside the Genius Handheld device If you store your battery outside the Genius Handheld
How do I replace the battery in my Genius Handheld device?
Discharging the old battery Before installing the new battery, we recommend that you fully discharge your old one. To help speed up the discharge process, complete the following actions: Set the sleep timer to maximum Step 1. Tap Settings then tap Display. Step 2. Scroll to Sleep, and tap it. Step 3. Select 30 minutes.
Can I use my Genius device to refund transactions when the customer is not present?
Yes. By default, your Genius device does not allow you to manually enter a customer’s card details when you refund a transaction. To turn on this function for your device, contact our Genius Support Team. To refund a transaction when the customer is not present: Step 1. Use your POS to refund the transaction. Step
Can I use my Genius device to refund transactions?
Yes. To refund a transaction using your Genius device: Step 1. Use your POS to refund the transaction. Step 2. When Genius prompts for a card, ask your customer to use the Genius device to tap, swipe, or insert their card. Note: You cannot use your Genius device to search for and display the details
How do I refund an EBT transaction?
You refund an EBT Cash transaction using your POS. You must give your customer the dollar amount in cash as it is not automatically refunded on to their EBT card. You can refund an EBT SNAP transaction using your POS. You need to use the reference on the customer’s receipt to run the refund. The
Can I accept EBT as a partial payment?
Yes. If the customer does not have enough EBT on their card to pay for their items, your Genius device displays a partial approval screen. The partial approval screen shows the amount that the customer has already paid using their EBT card but does not show the amount left to pay. You need to inform
How do my customers use the Genius device to pay using an EBT card?
Your customer can pay for their goods by: Swiping their EBT card through the Genius device. Using the keypad to type the Primary Account Number (PAN) of their EBT card. Running a swiped EBT transaction Step 1. Customer swipes their card through the Genius device. Step 2. (Optional) Genius prompts the customer to select the EBT
Can I use my Genius device to accept EBT cards?
Yes. Depending on your account settings and the type of EBT your customer is using, Genius processes the transaction in different ways. We can set up your Genius device to accept: Only EBT Cash Only EBT SNAP Both EBT Cash and EBT SNAP To start accepting EBT payments, contact our Customer Support Team. Note: You
How do I set up my Genius device using the communications module?
Important: If you attach your cables directly to the communications module, make sure you keep your multiport cable in a safe place. You may need to use the multiport cable if you have technical problems with your Genius device. To set up your Genius device, you need to: Attach the cables to your Genius device
Can my Genius device display line items?
Yes, your Genius device can display line items. Your POS integrator must set this up when they integrate your POS with your Genius device. Note: Not all POS systems support line-item display. To check if you can display line items, contact your POS integrator. Related articles Can I display a custom image on my Genius