- Accessing the Payments Portal
- Funding and Deposits
- Getting Started
- Managing my Account
- Online Solutions
- Privacy, Security, and Compliance
- Using the Payments Portal
What is the “Storage Status” on my Genius P400?
We regularly monitor the Storage Status on your Genius device to make sure it has enough storage to download and install updates. We maintain the storage by removing files that your device no longer needs. You can view the Storage Status of your Genius device on the Admin screen. The Storage Status may show one […]
What features can my Genius device support?
The Genius solution is available on the following devices: Genius Countertop (MX 915 and MX925) Genius P400 Genius Handheld Genius Mini The features you can use depend on the type of device you have and what our Customer Support Team and your POS supplier has been enabled. If you want to add transaction types, additional […]
How do I set up my Genius P400?
To set up your Genius device, you need to: Attach the cables to your Genius device Set the IP address for your Genius device Set up your POS with your Genius device Part 1. Attach the cables to your Genius device Important: Do not attach a Power over Ethernet (POE) cable to your Genius device. […]
My Genius P400’s Administration page says ‘No Internet Connection,’ what do I do?
“No Internet Connection” displays in the IP address field of the Admin Overview page when your Genius device has not been assigned an IP address. To resolve the issue: Step 1. Check your device’s network cables are correctly connected. Step 2. Confirm your Genius device is configured for your network. Step 3. Disconnect your Genius […]
How do I return to the splash screen of my Genius device?
To return to your Genius device’s splash screen: On the keypad, press the Cancel button. If your Genius device is frozen, you can restart it.
Can I use my Genius device to refund transactions when the customer is not present?
No. You must use your POS or the Payments Portal to refund a transaction when the customer is not present. Note: To refund a transaction using your POS, use the reference number from the original transaction.
How can I test my Genius P400’s connection with the servers?
Test the connection between our servers and your Genius device to check that your device can run transactions and receive downloads or updates. Step 1. When the Genius splash screen is displayed, press 0 on the keypad three times. Step 2. Use the keypad enter the password then tap OK. The default password is 9416557. […]
How do I set a static IP address on my Genius P400?
You can configure your Genius device’s static IP settings using the Network menu. Step 1. When the splash screen is displayed, press 0 on the keypad three times. Step 2. Use the keypad to enter the password then tap OK . The default password is 9416557. Step 3. Navigate to the Network Settings menu: a. Tap Options, then […]
How do I change the supervisor password on my Genius P400?
You can change the supervisor password on your Genius device using the Verifone Administration screen. Important: If you lose or forget your supervisor password, you cannot reset it using the Genius device. To change the supervisor password on your Genius device: Step 1. On the splash screen, press 1, 5, and 9 on the keypad at the […]
How do I check my Genius P400 is ready to use?
Before using your Genius device, we recommend you do the following: Check your Genius device’s connection to the internet Check your Genius device connects with our gateway Run a test transaction on your Genius device Check your Genius device’s connection to the internet The IP address of your Genius device is available on the Admin […]