Genius

Handheld

What features can my Genius device support?

The Genius solution is available on the following devices: Genius Countertop (MX 915 and MX925) Genius P400 Genius Handheld Genius Mini The features you can use depend on the type of device you have and what our Customer Support Team and your POS supplier has been enabled. If you want to add transaction types, additional […]

How do I return to the splash screen of my Genius device?

To return to your Genius device’s splash screen: On the keypad, press the Cancel button. If your Genius device is frozen, you can restart it.

Can I use my Genius device to refund transactions when the customer is not present?

No. You must use your POS or the Payments Portal to refund a transaction when the customer is not present. Note: To refund a transaction using your POS, use the reference number from the original transaction.

How do I dispose of the old battery from my Genius Handheld device?

If your battery does not show signs of damage or swelling ​ Open a web browser and navigate to www.call2recycle.org/locator/ to find your nearest battery recycling location. ​ If your battery shows signs of damage or swelling ​ Call our Genius Support Team. ​ Once you have removed your old battery: ​ Step 1. Cover […]

How do I care for the battery in my Genius Handheld device?

Taking good care of the lithium-ion battery in your Genius Handheld™ device can prolong its life, and prevents hazardous battery failures. To make sure that your battery remains in good working condition, follow the instructions in this article. Storing the battery outside the Genius Handheld device If you store your battery outside the Genius Handheld […]

How do I replace the battery in my Genius Handheld device?

Discharging the old battery Before installing the new battery, we recommend that you fully discharge your old one. To help speed up the discharge process, complete the following actions: Set the sleep timer to maximum Step 1. Tap Settings then tap Display. Step 2. Scroll to Sleep, and tap it. Step 3. Select 30 minutes. […]

Can I use my Genius device to refund transactions?

Yes. To refund a transaction using your Genius device: Step 1. Use your POS to refund the transaction. Step 2. When Genius prompts for a card, ask your customer to use the Genius device to tap, swipe, or insert their card. Note: You cannot use your Genius device to search for and display the details […]

Genius Smart P2PE™ Instruction Manual

If you are using the Genius Smart P2PE solution, you must install and maintain your Genius devices according to the instructions in our P2PE Instruction Manual (PIM). If you have any questions about your Genius Smart P2PE solution, contact Genius Support Team. New to Genius Smart P2PE? In order to enjoy the benefits of Genius […]

Can I stop my Genius device from asking customers for a PIN?

Yes. You can stop your Genius device from asking customers for a PIN during credit card and debit card transactions. For more information, contact our Genius Support Team.

Does my Genius device allow fallback transactions?

Yes. If a customer attempts to pay by dipping their EMV card and your Genius device cannot read the EMV chip, it prompts the customer to remove their card and try again. After three attempts, Genius prompts the customer to remove their card and swipe it instead. You can turn off fallback transactions on your […]