Genius

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Can I stop my Genius device from asking customers for a PIN?

Yes. You can stop your Genius device from asking customers for a PIN during credit card and debit card transactions. For more information, contact our Genius Support Team. Related articles Can I use my Genius device to accept EBT cards? Does my Genius device accept EMV cards? Can my Genius device display line items?

Does my Genius device allow fallback transactions?

Yes. If a customer attempts to pay by dipping their EMV card and your Genius device cannot read the EMV chip, it prompts the customer to remove their card and try again. After three attempts, Genius prompts the customer to remove their card and swipe it instead. You can turn off fallback transactions on your

How do I change the supervisor password on my Genius device?

You can change the supervisor password on your Genius device using the Verifone Administration screen. Important: If you lose or forget your supervisor password, you cannot reset it using the Genius device.  To change the supervisor password on your Genius device: Step 1. On the Genius splash screen, press 1, 5, and 9 on the keypad at

My Genius device’s Administration page says “No Internet Connection,” what do I do?

“No Internet Connection” displays in the IP address field of the Administration page when your Genius device has not been assigned an IP address.  To resolve the issue: Step 1. Check your device’s network cables are correctly connected. Step 2. Confirm your Genius device is configured for your network. Step 3. Disconnect your Genius device

How can I find out my Genius device’s IP address?

You can find your Genius device’s IP address on the Administration page. Step 1. When the Genius splash screen is displayed, press 0 on the keypad three times. Step 2. Using the keypad, type the password, then press Enter (green button). The default password is 9416557. Your Genius device displays the Administration page. Step 3. To

My Genius device’s touch screen has a delay, what do I do?

Follow the steps in the flowchart to diagnose the issue with your Genius device. You can also contact our Genius Support Team. Related articles My Genius device’s keypad isn’t working, what do I do? How do I return to the home screen of my Genius device? Can I display a custom image on my Genius

My Genius device isn’t reading chip cards, what do I do?

Your Genius device accepts EMV cards. If your Genius device is not reading a chip card, check that the card is fully inserted into the card slot. If the card is fully inserted, but still is not being read: Step 1. Remove the card from the device. Step 2. Check the card slot is illuminated.

Does my Genius device accept EMV cards?

Yes. Your Genius device accepts EMV cards. You should prompt customers with chip cards to insert their card into the card slot that is located beneath the Genius device’s keypad, and follow the on-screen instructions. Related articles Can I accept payment types other than credit and debit? Does my Genius device allow fallback transactions? Can

My Genius device does not turn on, what do I do?

Follow the steps in the flowchart to diagnose the issue with your Genius device. You can also contact our Genius Support Team. Related articles How do I set up my Genius device using the communications module? How do I check my Genius device is ready to use? My Genius device’s Administration page says “No Internet

My Genius device is frozen, what do I do?

Follow the steps in the flowchart to unfreeze your Genius device. If this does not work, contact our Genius Support Team. Related articles My Genius device’s keypad isn’t working, what do I do? My Genius device is not functioning correctly. What do I do? How do I return to the home screen of my Genius