Genius

Countertop

What features can my Genius device support?

The Genius solution is available on the following devices: Genius Countertop (MX 915 and MX925) Genius P400 Genius Handheld Genius Mini The features you can use depend on the type of device you have and what our Customer Support Team and your POS supplier has been enabled. If you want to add transaction types, additional […]

How do I clean my Verifone device?

For information about how to clean your Verifone device, go to https://www.verifone.com/en/us/insight/how-clean-verifone-devices. Important: This applies to the following devices: • Genius Countertop – Verifone MX 915 • Genius Countertop – Verifone MX 925 • Verifone VX 520

How do I return to the splash screen of my Genius device?

To return to your Genius device’s splash screen: On the keypad, press the Cancel button. If your Genius device is frozen, you can restart it.

Can I use my Genius device to refund transactions when the customer is not present?

No. You must use your POS or the Payments Portal to refund a transaction when the customer is not present. Note: To refund a transaction using your POS, use the reference number from the original transaction.

Can I use my Genius device to refund transactions?

Yes. To refund a transaction using your Genius device: Step 1. Use your POS to refund the transaction. Step 2. When Genius prompts for a card, ask your customer to use the Genius device to tap, swipe, or insert their card. Note: You cannot use your Genius device to search for and display the details […]

How do I refund an EBT transaction?

You refund an EBT Cash transaction using your POS. You must give your customer the dollar amount in cash as it is not automatically refunded on to their EBT card. You can refund an EBT SNAP transaction using your POS. You need to use the reference on the customer’s receipt to run the refund. The […]

Can I accept EBT as a partial payment?

Yes. If the customer does not have enough EBT on their card to pay for their items, your Genius device displays a partial approval screen. The partial approval screen shows the amount that the customer has already paid using their EBT card but does not show the amount left to pay. You need to inform […]

How do my customers use the Genius device to pay using an EBT card?

Your customer can pay for their goods by: Swiping their EBT card through the Genius device. Using the keypad to type the Primary Account Number (PAN) of their EBT card. Running a swiped EBT transaction Step 1. Customer swipes their card through the Genius device. Step 2. (Optional) Genius prompts the customer to select the EBT […]

Can I use my Genius device to accept EBT cards?

Yes. Depending on your account settings and the type of EBT your customer is using, Genius processes the transaction in different ways. We can set up your Genius device to accept: Only EBT Cash Only EBT SNAP Both EBT Cash and EBT SNAP To start accepting EBT payments, contact our Customer Support Team. Note: You […]

How do I set up my Genius Countertop using the communications module?

Important: If you attach your cables directly to the communications module, make sure you keep your multiport cable in a safe place. You may need to use the multiport cable if you have technical problems with your Genius device. To set up your Genius device, you need to: Attach the cables to your Genius device […]