TSYS Hardware

TSYS VX520

TSYS VX520

How do I access the SoftPay home screen on my VX520 to start processing transactions?

The SoftPay home screen is the starting point for all your transactions. The SoftPay home screen displays the Sale, Settlement, and Void options. To access...

How do I run a credit card sale on my VX520?

Note: If the card is not present or you need to key the customer's card details, you can run a manual card sale. From the SoftPay home screen, press ...

My VX520 is prompting for a password during a transaction, what do I do?

Meaning The terminal's keypad is locked.  Solution To unlock the keypad: From the SoftPay home screen, press 8 on the keypad. Type the password a...

How do I run a credit card sale manually on my VX520?

From the SoftPay home screen, press F2 (Sale). Use the keypad to type the sale amount, then press the Enter key. To confirm the sale amount, press F1 (Ye...

How do I reprint receipts on my VX520?

Important: You can reprint receipts for transactions only within an open batch. From the SoftPay home screen, press the third purple key from the left onc...

How do I adjust a tip on my VX520? (Restaurant account - tip processing)

From the SoftPay home screen, press second purple key from the left. Select how you want to search for your transaction: To search by clerk or server, pr...

How do I open a tab on my VX520? (Restaurant account - tip processing)

From the SoftPay home screen, press the second purple key from the left twice, to access the third menu screen. From the third menu screen, press F2 (Tab)...

How do I close a tab on my VX520? (Restaurant account - tip processing)

From the SoftPay home screen, press the second purple key from the left twice, to access the third menu screen. Press F1 (Tab), then F3 (Close Tab). Sele...

How do I delete a tab on my VX520? (Restaurant account - tip processing)

From the SoftPay home screen, press second purple key from the left twice to access the third menu screen. From the third menu screen, press F1 (Tab), the...

How do I refund a transaction on my VX520?

Important: We recommend that you refund transactions from a closed batch only. If the batch is open, you should void the transaction. From the SoftPay hom...