My Verifone device is continually rebooting. How do I fix it?

My Verifone device is continually rebooting. How do I fix it?

To resolve the issue of Verifone devices continually rebooting, either:

Option 1. Complete the steps in the following video:

Option 2. Complete the following steps:

Step 1. Remove the back of your device and unplug the power cord.

Step 2. Plug the power cord back in, then hold Enter and 7 together to display the password entry screen.

Terminal Manager password

Step 3. Type the password as follows:

    a. On the keypad, press 1, Alpha, Alpha, 6, 6, 8, 3, 1.

    b. Press Enter.

Terminal Manager menu

Step 4. Press 1 (Edit Parameters), then on the Select Group screen press Enter.

Group ID password

Step 5. Type the password as follows:

    a. On the keypad, press 1, Alpha, Alpha, 6, 6, 8, 3, 1.

    b. Press Enter.

Terminal Manager Edit screen

Step 6. On the Terminal Mgr Edit screen, press Enter.

Group ID System menu

Step 7. Press 1 (New).

Parameter screen

Step 8. Type the parameter name *DHEAP as follows:

    a. On the keypad, press *, 3, Alpha, 4, Alpha, Alpha, 3, Alpha, Alpha, 2, Alpha, 7, Alpha.

    b. Press Enter.

Parameter screen

Step 9. Press 0, then press Enter to save the new parameter.

Group ID System screen

Step 10. Press 1 (New).

Step 11. Type the parameter name #CZE as follows:

    a. On the keypad, press #, 2, Alpha, Alpha, Alpha, 1, Alpha, Alpha, 3, Alpha, Alpha.

    b. Press Enter.

Parameter screen

Step 12. Press 1, then press Enter to save the new parameter.

Group ID System menu

Step 13. Press X, and on the Restart screen, press 3 (Restart).

Next step: To start processing sales, access the SoftPay home screen.

Modified on: Thu, 30 May, 2019 at 10:17 AM