My VX520 is prompting for a password during a transaction, what do I do?

My VX520 is prompting for a password during a transaction, what do I do?

Meaning

The terminal's keypad is locked. 

Solution

To unlock the keypad:

  1. From the SoftPay home screen, press 8 on the keypad.
  2. Type the password as follows:
    1. On the keypad, press 1, Alpha, Alpha, 6, 6, 8, 3, 1.
    2. Press Enter.
  3. Press F2 (No.)

Modified on: Wed, 14 Nov, 2018 at 10:27 AM