My Genius device's Administration page says "No Internet Connection," what do I do?
"No Internet Connection" displays in the IP address field of the Administration page when your Genius device has not been assigned an IP address.
To resolve the issue:
- Check your device's network cables are correctly connected.
- Confirm your Genius device is configured for your network.
- Disconnect your Genius device from your router.
- Turn Off your router.
- Turn On your router.
- Reconnect your Genius device.
If you still have no internet connection, contact our Genius Support Team.