My Genius device isn't reading chip cards, what do I do?
Your Genius device accepts EMV cards. If your Genius device is not reading a chip card, check that the card is fully inserted into the card slot.
The Genius device's card slot
If the card is fully inserted, but still is not being read:
- Remove the card from the device.
- Check the card slot is illuminated.
- If the card slot is illuminated, try another card.
- If the card slot is not illuminated, your POS may not be using up-to-date communication methods. Contact your POS provider to confirm that the integration between your POS and Genius is up to date.