My Genius device is frozen, what do I do?

My Genius device is frozen, what do I do?

Follow the steps in the flowchart to unfreeze your Genius device. If this does not work, contact our Genius Support Team.


Flowchart with steps to unfreeze a Genius device.

Flowchart: Unfreeze a Genius device

Modified on: Thu, 21 Feb, 2019 at 10:33 AM