Online Solutions

Online Solutions

  • What is the Partner Portal?

    The Partner Portal is an online tool that you can use to create new business leads and view your residuals. Using the Partner Portal, you can: Create new ...

  • How do I sign in to the Partner Portal?

    To sign in to the Partner Portal: Open your web browser. In the address bar, type https://tsys.accessaccountdetails.com/sign-in/. Press Return. Type yo...

  • How do I change my password for the Partner Portal?

    From the top-right of the Partner Portal, click your user name. From the drop-down menu, click Change Password. Type your Current Password. Type your Ne...

  • How do I reset my password for the Partner Portal?

    If you forget your password, use the sign-in page to reset it. To reset your password: Open your web browser. In the address bar, type https://tsys.acces...

  • I have forgotten my user name for the Partner Portal. What do I do?

    If you forget your user name, we can email it to you. To do this: Open your web browser. In the address bar, type https://tsys.accessaccountdetails.com/s...

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  • Does the Payments Portal work with Salesforce?

    Yes. Using the Cayan Payment Cartridge you can integrate the SFCC Business Manager with our Payments Portal, so that you can manage your transactions and or...

  • How do I open the Payment Cartridge on Salesforce?

    You can open the Payment Cartridge from the Merchant Tools menu. Click the Select a Site drop-down arrow1. Select the site you want to manage. Click the...

  • How do I search for orders using the Payment Cartridge?

    You can search for orders using the Orders page, there are three search methods available: View the most recent orders Search for an order using its orde...

  • How do I view transaction details using the Payment Cartridge?

    You can view details for each order by selecting its Order Number. Details include: Reference number Status Order Date Created by Email Payment Statu...

  • How do payments work with the Payment Cartridge?

    The Payments Portal handles payments in different ways, depending on the type of goods or services that the customer is purchasing with their order. Physic...

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  • Can I integrate the Payments Platform with my Magento 1 store?

    Using our payment extension you can easily integrate your Magento store with our Payments Platform. The extension supports the following features: Purchas...

  • What happens if I cancel an order that does not have an invoice?

    When you use Magento Admin to cancel an order that does not have an invoice, the Payments Platform handles the cancellation in different ways, depending on ...

  • How does Kount Fraud Scoring work with the Cayan extension?

    When a customer uses the Magento extension to pay for goods or services, we run Kount’s Fraud Scoring against the transaction to help you prevent fraud. Kou...

  • How do I install the Cayan extension for Magento 1?

    Note: For guidance on how you can install our extension for Magento 2, visit How do I install the Cayan extension for Magento 2? System prerequisites To i...

  • How do I enable the Cayan extension for Magento 1?

    Note: For guidance on how you enable our extension for Magento 2, visit How do I enable the Cayan extension for Magento 2? After you install the extension,...

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  • Can I integrate the Payments Platform with my Magento 2 store?

    Using our payment extension, you can easily integrate your Magento store with our Payments Platform. The extension supports the following features: Purcha...

  • What happens if I cancel an order that does not have an invoice?

    When you use Magento Admin to cancel an order that does not have an invoice, the Payments Platform handles the cancellation in different ways, depending on ...

  • How does Kount Fraud Scoring work with the Cayan extension?

    When a customer uses the Magento extension to pay for goods or services, we run Kount’s Fraud Scoring against the transaction to help you prevent fraud. Kou...

  • How do I install the Cayan extension for Magento 2?

    Note: For guidance on how you can install our extension for Magento 1, visit How do I install the Cayan extension for Magento 1? System prerequisites To i...

  • How do I enable the Cayan extension for Magento 2?

    Note: For guidance on how you enable the Cayan extension for Magento 1, visit How do I enable the Cayan extension for Magento 1? After you install the exte...

See all 9 articles