EMV

EMV

  • Why should I use EMV-compliant equipment?

    To reduce the risk of fraud, you should make sure that you are using EMV-compliant equipment to process EMV card payments. If you accept an EMV card using n...

  • Does my Genius device accept EMV cards?

    Yes. Your Genius device is EMV ready. You should prompt customers with chip cards to insert their card into the card slot that is located beneath the Genius...

  • Why does an EMV card need to be left in the terminal for so long?

    With an EMV card, both the card issuer and the chip on the card must approve or decline the transaction. The card issuer makes a decision and sends a respon...

  • Is my POS EMV ready?

    Most of our POS partners accept EMV payments through our Genius device. Contact your POS provider to find out if your POS supports EMV.

  • How do tips work with EMV transactions?

    On the Genius device If you have the Tip feature turned on, your Genius device prompts the customer to enter a tip amount before it sends the authorization...

  • Can I pre-authorize an EMV transaction?

    Yes you can. Pre-authorizations and post-authorizations, also known as Auth and Capture, work the same way for EMV as they do for magstripe transactions. P...

  • Is there a wireless EMV option?

    Yes. Our Genius Handheld device accepts EMV payments. If your POS is integrated with Genius, you do not need to make any changes to support the new device. ...

  • How can I tell if a transaction was EMV or regular credit/debit in my Payments Portal reports?

    The Entry Mode field in the Transaction Details indicates whether a transaction was EMV or regular credit/debit. The Payments Portal displays one of the fol...

  • Do EMV transactions process differently?

    With an EMV card, both the card issuer and the chip on the card must approve or decline the transaction. The card issuer makes a decision and sends a respon...

  • What do I do if the chip isn’t working?

    If your terminal can’t read the chip, the customer can swipe their card instead. This is called a fallback transaction. When this happens, the card issuer i...