Getting Started

Getting Started

  • I am a new customer and I need to program my credit card processing equipment. What should I do?

    If you need to purchase new credit card processing equipment – contact your sales representative to place your order. If you have existing processing equip...

  • I am an existing customer and need to program my credit card processing equipment. What should I do?

    If you recently purchased new equipment from us – the equipment should be ready to use. If you purchased the processing equipment from another vendor, or a...

  • When can I capture payments from my e-Commerce store?

    When you sell goods and services using e-Commerce, the point at which you can capture a customer’s funds depends on the type of goods or services they buy f...

  • How can I verify if my order has been shipped?

    You receive a confirmation email as soon as we ship your order. If you are having trouble finding the shipment tracking number, contact our Technical Suppo...

  • Can I accept payments from different countries?

    Yes. We recommend that you do not process orders or payments from any country currently on the Office of Foreign Assets Control (OFAC) Sanction List. To see...

  • How can I order card acceptance stickers for my shop front?

    To order card acceptance stickers, contact our Customer Support Team.

  • What is EBT?

    Your customers receive their Electronic Benefit Transfer (EBT) on an EBT card. An EBT card can hold EBT Cash, EBT Snap, or both EBT Cash and EBT SNAP. EBT ...

  • What is recurring billing?

    Recurring billing is when you charge a customer on a regular basis for goods and services, for example, for subscriptions or for membership fees. You can se...

  • What are checking account transactions?

    These are payments that your customer makes using their checking account. The customer can do this by providing you with the account number and transit numb...

  • What are ACH returns?

    When your customer uses their checking account to pay for goods or services, the Automated Clearing House (ACH) network processes the payment. If the ACH ca...