Statements

How do I access Statements and Reporting?

You can access Statements and Reporting through: Payments Portal TSYS Portal You can log on to these portals from any device that has an Internet connection and a web browser. Log on using the user name we have provided or your administrator has provided.  Access for Payments Portal users Open your web browser. In the

Do I get access to my statement before I am charged?

Unfortunately, we do not have access to that information until the day the billing is processed. However, you can use Statements and Reporting to view statements the day after the fees are debited from your account. Related articles Can I receive my statements by mail? Can I access my account information online?

How do I read my statement?

We issue your statement monthly using our online reporting system, Statements and Reporting, which you can access online. Your statement shows a summary of the total number of: Transactions by card type Funds processed throughout the month Third party transactions Adjustments and chargebacks Fees Summary by card type This section shows your total transaction activity

When are the monthly fees deducted from my bank account?

Monthly fees are taken out of your account between the second and fifth business day of the month. For example, your account activity in January will be debited on the second business day of February. When fees are deducted, the descriptor on your bank statement will typically be one of the following: MTOT BTOT Cayan

Can I receive my statements by mail?

We have gone paperless. You can view and download all your statements free of charge from the Statements and Reporting tool. If you prefer to receive statements by mail, contact our Customer Support Team. Related articles How do I access Statements and Reporting? Can I access my account information online?

What is “CSP” and why is it important?

The Compliance Services Package (CSP) is a standard component of our merchant services offerings. The PCI Security Standards Council mandates PCI compliance for all merchants accepting credit and debit card payments. Our Compliance Services Package provides you with the tools and resources to achieve compliance, and protect your business. Unlike the majority of our competitors,

Why am I getting separate charges from Authorize.net?

These are third-party services that charge their own fees. While we can help you to set up these third-party gateway services, you need to contact their Client Service department for any billing questions related to their service. Related articles Do I get access to my statement before I am charged? Can I access my account

Can I access my account information online?

Yes. You can access your account information using our Statements and Reporting tool. Our Statements and Reporting tool is an online reporting system, which allows you to view the following information: Statements, batch, and transaction information for the previous 18 months Deposits Chargebacks Related articles Can I receive my statements by mail? Do I get