Hardware

Verifone VX520

How do I connect my VX520 terminal to a phone line to use a dial-up connection?

Accessing the connection ports Step 1. Turn the VX520 upside-down. Step 1. Remove the rear cover as shown to view the connection ports. Connecting the phone cord to the terminal Note: If you want to use a dial-up connection for your terminal, you must connect to a dedicated analog phone line. Digital and VOIP lines

How do I switch from IP to dial-up communication on my VX520?

Step 1. From the SoftPay home screen, press 6 on the keypad. Step 1. Press F4 (Communications), then press F2 (View). Step 2. Press F3 (Edit), then F2 (Next) until the bottom-left of the screen displays “New: Dial.” Step 3. Press F3 (Select). Step 4. Press F2 (Next) three times until the screen displays “FDMS Settle

How do I connect my VX520 terminal to an Ethernet network?

Accessing the connection ports Step 1. Turn the VX520 upside-down Step 2. Remove the rear cover as shown to view the connection ports. Connecting the Ethernet cable to the terminal Step 1. Connect one end of the Ethernet cable to the ETH port on the terminal. Step 2. Connect the other end to an available

How do I switch from dial-up to IP communication on my VX520?

Step 1. From the SoftPay home screen, press 6 on the keypad. Step 2. Press F4 (Communications), then press F2 (View). Step 3. Press F3 (Edit), then F2 (Next) until the bottom left of the screen displays “New: Commserver.” Step 4. Press F3 (Select). Step 5. Press F2 (Next) three times until the screen displays “FDMS

My VX520 is prompting for a server number when I don’t want it to, or it is not prompting for a server number when I want it to. What do I do?

Step 1. From the SoftPay home screen, press Enter on the keypad. Step 2. Press F2 (Setup). Step 3. Type the following password:   a. On the keypad, press 1, Alpha, Alpha, 6, 6, 8, 3, 1.   b. Press Enter. Step 4. Press the leftmost purple key. Step 5. Press F1 (Terminal). Step 6. Press F2

My VX520 is displaying Datawire 1007/1008 error, what do I do?

Meaning These are connection errors.  Solution To resolve the problem: Step 1. Check that the Ethernet cable is plugged into the ETH port. Step 2. Unplug the power cord, leaving the Ethernet cable attached, and wait five seconds. Step 3. Plug the power cord back in, and run a test transaction. My terminal is still

How do I change the date or time on my VX520 terminal?

Step 1. From the SoftPay home screen, press Enter. Step 2. Press F2 (Setup). Step 3. Type the following password:   a. On the keypad, press 1, Alpha, Alpha, 6, 6, 8, 3, 1.   b. Press Enter. Step 4. Press the leftmost purple key four times. Step 5. Press F4 (Date/Time). Step 6. Use the keypad to type

How do I add an extra number to my VX520 to dial an outside line (PABX)?

Step 1. From the SoftPay home screen, press 6 on the keypad. Step 2. Press F2 (Phone). Step 3. Press F2 (View). Step 4. Press F3 (Edit). Step 5. Type the code that the terminal needs to access an outside line, then press Enter. Step 6. Press F4 (Exit). Step 7. To save your changes,

My VX520 is prompting for a password during a transaction, what do I do?

Meaning The terminal’s keypad is locked.  Solution To unlock the keypad: Step 1. From the SoftPay home screen, press 8 on the keypad. Step 2. Type the following password:   a. On the keypad, press 1, Alpha, Alpha, 6, 6, 8, 3, 1.   b. Press Enter. Step 3. Press F2 (No). Related articles My VX520 is

My VX520 is displaying “Power Fail Recovery,” what do I do?

Meaning This error occurs if the terminal loses power during a transaction. Solution To clear the error: Step 1. From the Power Fail Recovery screen, press Enter. Step 2. Press F1 (Yes). Related articles My VX520 is displaying “CAPK Error File Not Found,” what do I do? My VX520 isn’t detecting cards – the screen