Online Solutions

Magento 2

What do I need to tell the customers who use my Magento 2 store?

Note: For guidance on what to tell customers who use your Magento 1 store, visit What do I need to tell the customers who use my Magento 1 store? When using the Cayan extension for your Magento store, you should tell your customers the following information: Stored payment methods When you enable vaulting, customers can add,

How do I test my Magento 2 integration?

Note: For guidance on how you can test your integration for Magento 1, visit How do I test my Magento 1 integration? We recommend that you test your integration after you configure the extension. You can test the integration by performing each of the following operations. Operations in your Magento store:   – Authorization:     – Credit card

How do I configure gift card settings for Magento 2?

Note: For guidance on how you configure your gift card settings for Magento 1, visit How do I configure gift card settings for Magento 1? Using our Payment extension, your customers can use gift cards to pay for the goods and services they buy from your Magento store. When you configure the gift card settings, you

How do I configure payment settings for Magento 2?

Note: For guidance on how you configure your payment settings for Magento 1, visit How do I configure my payment settings for Magento 1? After you enable the extension, you configure payment settings to accept credit and debit cards in your Magento store. When you configure the credit and debit card settings, you can edit the

How do I enable the Cayan extension for Magento 2?

Note: For guidance on how you enable the Cayan extension for Magento 1, visit How do I enable the Cayan extension for Magento 1? After you install the extension, you need to use Magento Admin to enable it before you can use it with your Magento store. Prerequisites Before you can enable the extension, you need

How do I install the Cayan extension for Magento 2?

Note: For guidance on how you can install our extension for Magento 1, visit How do I install the Cayan extension for Magento 1? System prerequisites To install and use the extension, you must have: A valid merchant account with us A webserver with the following:   – Magento CE (2.1.0 or higher)   – cURL for PHP

Can I integrate the Payments Platform with my Magento 2 store?

Using our payment extension, you can easily integrate your Magento store with our Payments Platform. The extension supports the following features: Purchases with credit, debit, and gift cards Authorize or Authorize and Capture payment actions Capturing transactions Important: 1. You must use Magento Admin for all payment actions. 2. To use this integration, the servers

How does Kount Fraud Scoring work with the Cayan extension?

When a customer uses the Magento extension to pay for goods or services, we run Kount’s Fraud Scoring against the transaction to help you prevent fraud. Kount’s Fraud Scoring uses data from the card, cardholder, and other factors to assess a transaction for potential fraud. Kount uses this assessment to recommend what action you should

What happens if I cancel an order that does not have an invoice?

When you use Magento Admin to cancel an order that does not have an invoice, the Payments Platform handles the cancellation in different ways, depending on the following: The Payment Action setting you select when configuring the extension How the customer pays for the order Payment Action – Authorize When you select Authorize as the