Hardware

Verifone VX520

My VX520 is displaying “Power Fail Recovery,” what do I do?

Meaning This error occurs if the terminal loses power during a transaction. Solution To clear the error: Step 1. From the Power Fail Recovery screen, press Enter. Step 2. Press F1 (Yes). Related articles My VX520 is displaying “CAPK Error File Not Found,” what do I do? My VX520 isn’t detecting cards – the screen

My VX520 is displaying “CAPK Error File Not Found,” what do I do?

Meaning This error occurs if you have not updated the terminal to accept the type of card which the customer is trying to use. Solution To update your terminal: Step 1. From the SoftPay home screen, press Enter. Step 2. Press F2 (Setup). Step 3. Type the password as follows:   a. Press 1, Alpha, Alpha, 6,

How do I adjust the heading or footer of my VX520’s receipts?

The receipt header and footer typically contain information about your business, such as your company name, address, phone number, web address, and any other information you want to include. To adjust the heading or footer: Step 1. From the SoftPay home screen, press 6 on the keypad. Step 2. Press F3 (Terminal). Step 3. Press F2 (View). Step

How do I process a Ticket Only transaction on my VX520?

Use Ticket Only to complete an Authorization Only (Auth Only) transaction, or an authorization that you completed over the phone. For example, hotels may perform an Auth Only approval for a greater amount than the cost of a room. This amount is reserved on the card, but not charged. This means that the customer can

How do I process an Authorization Only (Auth Only) transaction on my VX520?

An Authorization Only (Auth Only) transaction allows you to reserve an amount on a card, which you can settle at a later date.  For example, hotels may perform an Auth Only approval for a greater amount than the cost of a room. This amount is reserved on the card, but not charged. This means that

How do I void a transaction on my VX520?

Note: You can void transactions only if they are within an open batch. If the transaction is in a closed batch, you need to perform a refund. Step 1. From the SoftPay home screen, press F4 (Void). Step 2. Select the transaction you want to void. Option 1. To void the last transaction:   a. To confirm

How do I refund a transaction on my VX520?

Note: You can refund transactions from a closed batch only. If the batch is open, you must void the transaction. Step 1. From the SoftPay home screen, press F3 (Refund). Step 2. Use the keypad to type the refund amount, then press Enter. Step 3. To confirm the refund amount, press F1 (Yes). Step 4.

How do I reprint receipts on my VX520?

Note: You can reprint receipts for transactions only within an open batch. Step 1. From the SoftPay home screen, press the third purple key from the left once to access the Reprint menu. Step 2. Select the receipt that you want to print: Option 1. To print the last receipt:   a. Press F2 (Last Receipt). The

How do I print reports on my VX520?

There are two report screens on the VX520. You can access the following reports from each of the screens: Report screen one:   – Totals Report – Shows the totals of each card type   – Details Report – Shows each individual transaction, grouped by card type Report screen two:   – Server/Clerk Reports – Shows the totals grouped by

How do I view batch totals on my VX520?

Note: Completing these steps only displays the batch totals on the screen. You can also print the batch totals. Step 1. From the SoftPay home screen, press the leftmost purple key twice to access the third menu screen. Step 2. Press F2 (Batch Totals), then press F3 (Sict). The terminal displays the totals for the current