Getting Started

What is EBT?

Your customers receive their Electronic Benefit Transfer (EBT) on an EBT card. An EBT card can hold EBT Cash, EBT Snap, or both EBT Cash and EBT SNAP. EBT Cash EBT Cash, also known as Transitional Aid to Families with Dependent Children (TAFDC) or Welfare, is a dollar amount that customers can use to: Purchase […]

How can I order card acceptance stickers for my shop front?

To order card acceptance stickers, contact our Customer Support Team. Related articles How do I re-order supplies? How do I add or remove PIN debit, EBT, Voyager/Wex or American Express/Discover?

Can I accept payments from different countries?

Yes. We recommend that you do not process orders or payments from any country currently on the Office of Foreign Assets Control (OFAC) Sanction List. To see an up-to-date sanctions list, visit https://www.treasury.gov/resource-center/sanctions/Pages/default.aspx. For more information about the sanctions list, speak to your Qualified Security Assessor (QSA). Related articles How can I verify if my […]

How can I verify if my order has been shipped?

You receive a confirmation email as soon as we ship your order. If you are having trouble finding the shipment tracking number, contact our Technical Support Team, and we will provide you with a status update for your packages. Related articles Can I accept payments from different countries?

When can I capture payments from my e-Commerce store?

When you sell goods and services using e-Commerce, the point at which you can capture a customer’s funds depends on the type of goods or services they buy from you. Note: When a customer pays using a gift card, our Payments Platform runs an instant sale whether the customer is buying physical goods, virtual goods, […]

I am an existing customer and need to program my credit card processing equipment. What should I do?

If you recently purchased new equipment from us – the equipment should be ready to use. If you purchased the processing equipment from another vendor, or already have a terminal you wish to use – contact our Technical Support Team; they can guide you through the reprogramming procedures. If you have recently set up a […]

I am a new customer and I need to program my credit card processing equipment. What should I do?

If you need to purchase new credit card processing equipment – contact your sales representative to place your order. If you have existing processing equipment – one of our technicians contacts you to reprogram your equipment within two business days of us approving your merchant account. If you have ordered a gateway or software product […]