How do I check my Genius P400 is ready to use?

Before using your Genius device, we recommend you do the following: Check your Genius device’s connection to the internet Check your Genius device connects with our gateway Run a test transaction on your Genius device Check your Genius device’s connection to the internet The IP address of your Genius device is available on the Admin […]

My Genius P400 is not functioning correctly, what do I do?

My Genius device is not connecting to the Internet If your Genius device is not connecting to the Internet, try the following steps: Step 1. Run a gateway connection test: a. From the splash screen, use the keypad to press 000. b. Use the keypad to type the password, then tap OK. The default password […]

How can I find out my Genius P400’s IP address?

You can find your Genius device’s IP address on the Admin Overview page. Step 1. When the Genius splash screen is displayed, press 0 on the keypad three times. Step 2. Using the keypad, type the password, then tap OK . The default password is 9416557. Step 3. Tap Exit.

How can I test my Genius P400’s connection with the LAN and WAN?

You can test your Genius device’s network connection using the Ethernet menu. The Ethernet menu allows you to view the network status and test your connection with both the Local Area Network (LAN) and the Wide Area Network (WAN), or with the Internet using the ping function. The Ethernet screen displays the current network status, […]

My Genius P400 is frozen, what do I do?

Follow the steps in the flowchart to unfreeze your Genius device. If this does not work, contact our Genius Support Team.

Does my Genius P400 accept EMV cards?

Yes. Your Genius device accepts EMV cards. You should prompt customers with chip cards to insert their card into the card slot that is located beneath the Genius device’s keypad, and follow the on-screen instructions.

My Genius P400 does not turn on, what do I do?

Follow the steps in the flowchart to diagnose the issue with your Genius device. You can also contact our Genius Support Team.

How does my Genius P400 work?

Note: Your Genius device does not share any sensitive cardholder data with your POS. Step 1. Your POS sends information about the transaction to your Genius device, such as the price and number of items. Step 2. Your Genius device displays the information to your customer. Step 3. Your customer pays for their items. Step 4. […]

Can my Genius P400 accept payment types other than credit and debit?

Yes, your Genius device can accept the following payment methods: Credit Debit Mobile payments Your Genius device can also accept FSA cards if your POS supports them.

Can my Genius P400 and POS share a network connection?

Yes. If you do not have enough Ethernet ports on your router, you can insert the network cable from your POS into your Genius device, instead of inserting it into your router. This means your POS and your Genius device can share a single network connection. ​ Attaching the network cable to the utility cable […]