Genius

Handheld

What features can my Genius device support?

The Genius solution is available on the following devices: Genius Countertop (MX 915 and MX925) Genius P400 Genius Handheld Genius Mini The features you can use depend on the type of device you have and what our Customer Support Team and your POS supplier has been enabled. If you want to add transaction types, additional […]

How do I return to the splash screen of my Genius device?

To return to your Genius device’s splash screen: On the keypad, press the Cancel button. If your Genius device is frozen, you can restart it.

Can I use my Genius device to refund transactions when the customer is not present?

No. You must use your POS or the Payments Portal to refund a transaction when the customer is not present. Note: To refund a transaction using your POS, use the reference number from the original transaction.

How do I dispose of the old battery from my Genius Handheld device?

If your battery does not show signs of damage or swelling Open a web browser and navigate to www.call2recycle.org/locator/ to find your nearest battery recycling location. If your battery shows signs of damage or swelling Call our Customer Support Team at (1) (866) 561-4759. Once you have removed your old battery: Step 1. Cover the […]

How do I care for the battery in my Genius Handheld device?

Taking good care of the lithium-ion battery in your Genius Handheld™ device can prolong its life, and prevents hazardous battery failures. To make sure that your battery remains in good working condition, follow the instructions in this document. Storing the battery outside the Genius Handheld device If you store your battery outside the Genius Handheld […]

How do I change the battery in my Genius Handheld device?

Discharging the old battery Before installing the new battery, we recommend that you fully discharge your old one. To help speed up the discharge process, complete the following actions: Set the sleep timer to maximum Step 1. Tap Settings then tap Display. Step 2. Scroll to Sleep, and tap it. Step 3. Select 30 minutes. […]

How can I contact Customer Support?

If you cannot find the information that you need on this site,  you can contact our Customer Support Team directly by email or telephone. Call us (1) (866) 561-4759 Email us merchantservices@barclaycardus.com

How do I dispose of the old battery from my Genius Handheld device?

If your battery does not show signs of damage or swelling ​ Open a web browser and navigate to www.call2recycle.org/locator/ to find your nearest battery recycling location. ​ If your battery shows signs of damage or swelling ​ Call our Genius Support Team. ​ Once you have removed your old battery: ​ Step 1. Cover […]

How do I care for the battery in my Genius Handheld device?

Taking good care of the lithium-ion battery in your Genius Handheld™ device can prolong its life, and prevents hazardous battery failures. To make sure that your battery remains in good working condition, follow the instructions in this article. Storing the battery outside the Genius Handheld device If you store your battery outside the Genius Handheld […]

How do I replace the battery in my Genius Handheld device?

Discharging the old battery Before installing the new battery, we recommend that you fully discharge your old one. To help speed up the discharge process, complete the following actions: Set the sleep timer to maximum Step 1. Tap Settings then tap Display. Step 2. Scroll to Sleep, and tap it. Step 3. Select 30 minutes. […]