- Accessing the Payments Portal
- Funding and Deposits
- Getting Started
- Managing my Account
- Online Solutions
- Privacy, Security, and Compliance
- Using the Payments Portal
What features can my Genius device support?
The Genius solution is available on the following devices: Genius Countertop (MX 915 and MX925) Genius P400 Genius Handheld Genius Mini The features you can use depend on the type of device you have and what our Customer Support Team and your POS supplier has been enabled. If you want to add transaction types, additional […]
How do I clean my Verifone device?
For information about how to clean your Verifone device, go to https://www.verifone.com/en/us/insight/how-clean-verifone-devices. Important: This applies to the following devices: • Genius Countertop – Verifone MX 915 • Genius Countertop – Verifone MX 925 • Verifone VX 520
How do I return to the splash screen of my Genius device?
To return to your Genius device’s splash screen: On the keypad, press the Cancel button. If your Genius device is frozen, you can restart it.
Can I use my Genius device to refund transactions when the customer is not present?
No. You must use your POS or the Payments Portal to refund a transaction when the customer is not present. Note: To refund a transaction using your POS, use the reference number from the original transaction.
How can I contact Customer Support?
If you cannot find the information that you need on this site, you can contact our Customer Support Team directly by email or telephone. Call us (1) (866) 561-4759 Email us email@example.com
Setting up your Genius Countertop using the communications module
Important: If you attach your cables directly to the communications module, make sure you keep your multiport cable in a safe place. You may need to use the multiport cable if you have technical problems with your Genius device. To set up your Genius device, you need to: Attach the cables to your Genius device […]
Can I turn off fallback transactions on my Genius Countertop?
Yes. You can turn off fallback transactions on your Genius device. For more information, contact the Customer Support Team. Note: If you turn off fallback transactions and your Genius device is unable to read a customer’s EMV card, the customer needs to choose another form of payment to complete the transaction. Related articles Does my […]
Can my Genius Countertop display line items?
Yes, your Genius device can display line items. Your POS integrator must set this up when they integrate your POS with your Genius device. Related articles Can I stop my Genius device from asking customer for a PIN? Can I accept payment types other than credit and debit? Can I display a custom image on […]
Can I stop my Genius Countertop from asking customer for a PIN?
Yes. You can stop your Genius device from asking customers for a PIN during credit card and debit card transactions. For more information contact the Customer Support Team. Related articles Does my Genius device accept EMV cards? Can my Genius device display line items? Can I accept payment types other than credit and debit?
Does my Genius Countertop allow fallback transactions?
Yes. If a customer attempts to pay by dipping their EMV card and your Genius device cannot read the EMV chip, it prompts the customer to remove their card and try again. After three attempts, Genius prompts the customer to remove their card and swipe it instead. Related articles How do I view transactions that […]