Genius

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How can I contact Customer Support?

If you cannot find the information that you need on this site,  you can contact our Customer Support Team directly by email or telephone. Call us (1) (866) 561-4759 Email us merchantservices@barclaycardus.com Related articles Are there user guides for the Payments Portal that I can download? How do I set up my Genius device? How

Setting up your Genius device using the communications module

Important: If you attach your cables directly to the communications module, make sure you keep your multiport cable in a safe place. You may need to use the multiport cable if you have technical problems with your Genius device. To set up your Genius device, you need to: Attach the cables to your Genius device

Can I turn off fallback transactions on my Genius device?

Yes. You can turn off fallback transactions on your Genius device. For more information, contact the Customer Support Team. Note: If you turn off fallback transactions and your Genius device is unable to read a customer’s EMV card, the customer needs to choose another form of payment to complete the transaction. Related articles Does my

Can my Genius device display line items?

Yes, your Genius device can display line items. Your POS integrator must set this up when they integrate your POS with your Genius device. Related articles Can I stop my Genius device from asking customer for a PIN? Can I accept payment types other than credit and debit? Can I display a custom image on

Can I stop my Genius device from asking customer for a PIN?

Yes. You can stop your Genius device from asking customers for a PIN during credit card and debit card transactions. For more information contact the Customer Support Team.  Related articles Does my Genius device accept EMV cards? Can my Genius device display line items? Can I accept payment types other than credit and debit?

Does my Genius device allow fallback transactions?

Yes. If a customer attempts to pay by dipping their EMV card and your Genius device cannot read the EMV chip, it prompts the customer to remove their card and try again. After three attempts, Genius prompts the customer to remove their card and swipe it instead. Related articles Does my Genius device accept EMV

How do I change the supervisor password on my Genius device?

You can change supervisor password on your Genius device using the Verifone administration screen. Important: If you lose or forget your supervisor password, you cannot reset it using the Genius device.  Changing your Genius device’s supervisor password This procedure begins on the Genius home screen.  Step 1. On the Genius splash screen, press 1, 5, and 9

My Genius device’s Administration page says “No Internet Connection,” what do I do?

“No Internet Connection” displays in the IP address field of the Administration page when your Genius device has not been assigned an IP address.  You can manually assign a static IP address to your Genius device or use a DHCP server to issue a dynamic IP address. Note: Your Genius device is configured to receive

How can I find out my Genius device’s IP address?

You can find your Genius device’s IP address on the Administration page. Step 1. When the Genius home screen is displayed, press 0 on the keypad three times. Step 2. Using the keypad type the password, then press Enter (green button). The Administration page displays. The default password is 9416557. Step 3. To exit, press Cancel (red

My Genius device’s touch screen has a delay, what do I do?

If your Genius device has a delay but it is not frozen, you can recalibrate it. If this does not work, contact the Customer Support Team. To recalibrate the touch screen: Step 1. From the Genius home screen, press and hold 1, 5, and 9 simultaneously on the keypad for three seconds. Step 2. Using