Genius

How do I dispose of the old battery from my Genius Handheld device?

If your battery does not show signs of damage or swelling Open a web browser and navigate to www.call2recycle.org/locator/ to find your nearest battery recycling location. If your battery shows signs of damage or swelling Call our Customer Support Team at (1) (866) 561-4759. Once you have removed your old battery: Step 1. Cover the

How do I care for the battery in my Genius Handheld device?

Taking good care of the lithium-ion battery in your Genius Handheld™ device can prolong its life, and prevents hazardous battery failures. To make sure that your battery remains in good working condition, follow the instructions in this document. Storing the battery outside the Genius Handheld device If you store your battery outside the Genius Handheld

How do I change the battery in my Genius Handheld device?

Discharging the old battery Before installing the new battery, we recommend that you fully discharge your old one. To help speed up the discharge process, complete the following actions: Set the sleep timer to maximum Step 1. Tap Settings then tap Display. Step 2. Scroll to Sleep, and tap it. Step 3. Select 30 minutes.

How can I contact Customer Support?

If you cannot find the information that you need on this site,  you can contact our Customer Support Team directly by email or telephone. Call us (1) (866) 561-4759 Email us merchantservices@barclaycardus.com Related articles Are there user guides for the Payments Portal that I can download? How do I set up my Genius device? How

Setting up your Genius device using the communications module

Important: If you attach your cables directly to the communications module, make sure you keep your multiport cable in a safe place. You may need to use the multiport cable if you have technical problems with your Genius device. To set up your Genius device, you need to: Attach the cables to your Genius device

Can I turn off fallback transactions on my Genius device?

Yes. You can turn off fallback transactions on your Genius device. For more information, contact the Customer Support Team. Note: If you turn off fallback transactions and your Genius device is unable to read a customer’s EMV card, the customer needs to choose another form of payment to complete the transaction. Related articles Does my

Can my Genius device display line items?

Yes, your Genius device can display line items. Your POS integrator must set this up when they integrate your POS with your Genius device. Related articles Can I stop my Genius device from asking customer for a PIN? Can I accept payment types other than credit and debit? Can I display a custom image on

Can I stop my Genius device from asking customer for a PIN?

Yes. You can stop your Genius device from asking customers for a PIN during credit card and debit card transactions. For more information contact the Customer Support Team.  Related articles Does my Genius device accept EMV cards? Can my Genius device display line items? Can I accept payment types other than credit and debit?

Does my Genius device allow fallback transactions?

Yes. If a customer attempts to pay by dipping their EMV card and your Genius device cannot read the EMV chip, it prompts the customer to remove their card and try again. After three attempts, Genius prompts the customer to remove their card and swipe it instead. Related articles Does my Genius device accept EMV

How do I change the supervisor password on my Genius device?

You can change supervisor password on your Genius device using the Verifone administration screen. Important: If you lose or forget your supervisor password, you cannot reset it using the Genius device.  Changing your Genius device’s supervisor password This procedure begins on the Genius home screen.  Step 1. On the Genius splash screen, press 1, 5, and 9