EMV

Do EMV transactions batch/settle more quickly than standard credit or debit transactions?

There is no difference between how quickly EMV and standard credit or debit transactions batch/settle. First Data’s Rapid Connect settles differently; transactions automatically settle 25 minutes after authorization. Related articles Do EMV transactions process differently? How fast are EMV transactions? Can I pre-authorize an EMV transaction? How do tips work with EMV transactions?

Do EMV transactions batch more quickly than standard credit and debit transactions?

There is no difference between how quickly EMV and standard credit and debit transactions batch. Related articles Do EMV transactions process differently? How fast are EMV transactions? Can I pre-authorize an EMV transaction? How do tips work with EMV transactions?

How do I void or refund an EMV transaction?

Voids and refunds are the same for EMV as they are for magstripe transactions. However First Data’s Rapid Connect platform deals with voids and refunds differently. First Data’s Rapid Connect automatically settles transactions 25 minutes after authorization. You cannot void these settled transactions, you can only refund them. Our gateway monitors the time after transaction

How do I void or refund an EMV transaction?

Voids and refunds are the same for EMV as they are for magnetic stripe transactions. You can only void transactions that are part of an open batch. When you close the current batch, any voids are not transferred to your account from the customer’s account. You can only refund transactions that are part of a

I want to stop collecting signatures for EMV transactions, what do I need to do?

To stop collecting signatures for EMV transactions, contact our Customer Support Team. Note: •You must continue to support signature as a Cardholder Verification Method (CVM). •You still need to collect signatures for transactions that legally require them. Check with your local licensing authority to find out when customers need to sign a receipt. •Some Merchant

Which card brands do not require a signature for EMV transactions?

From April 2018, the following card brands no longer require an electronic signature for EMV transactions: MasterCard Visa Discover American Express STAR For each of the card brand’s rules and regulations for chip and signature transactions, visit their websites. Related articles Do EMV transactions process differently? Do I need to collect signatures for all EMV

Do I need to collect signatures for all EMV transactions?

No. Many of the major US card brands no longer require customers to sign an electronic receipt when they use an EMV card to purchase goods or services. If you accept EMV cards, you can process most transactions without a signature. This change is optional, so you can continue to collect signatures for EMV transactions

Why should I be penalized if a customer chooses to swipe their EMV card instead of using the chip?

If you are using a non-EMV terminal, customers do not have the option to use their EMV chips; they have to swipe their card to pay for goods or services. In these cases, you are liable for any fraudulent transactions.  If you are using an EMV-enabled terminal, the device recognizes if the customer swipes an

I thought EMV prevented fraud. Why am I still seeing fraudulent transactions?

EMV makes it very difficult for criminals to commit card fraud. For example, it is much easier to skim credit card data when the customer pays by swiping their card’s magnetic stripe, than if the customer pays by dipping an EMV card into an EMV-enabled terminal. However, there are still ways in which criminals can

What does an EMV card look like?

You can identify an EMV card by the gold-plated contact pads on the card. EMV terminals communicate with the chip on the card using these pads. Related articles Do EMV transactions process differently? How fast are EMV transactions? Is there a wireless EMV option?