- Accessing the Payments Portal
- Funding and Deposits
- Getting Started
- Managing my Account
- Online Solutions
- Privacy, Security, and Compliance
- Using the Payments Portal
My Genius device’s Administration page says “No Internet Connection,” what do I do?
“No Internet Connection” displays in the IP address field of the Administration page when your Genius device has not been assigned an IP address.
You can manually assign a static IP address to your Genius device or use a DHCP server to issue a dynamic IP address.
To fix your internet connection:
Step 1. Check your device’s network cables are correctly connected.
Step 2. Confirm your Genius device is configured for your network.
Step 3. Disconnect your Genius device from your router.
Step 4. Turn Off your router.
Step 5. Turn On your router.
Step 6. Reconnect your Genius device.
If this does not work, contact the Customer Support Team.