- Accessing the Payments Portal
- Funding and Deposits
- Getting Started
- Managing my Account
- Online Solutions
- Privacy, Security, and Compliance
- Using the Payments Portal
My VX520 is prompting for a password during a transaction, what do I do?
The terminal’s keypad is locked.
To unlock the keypad:
Step 1. From the SoftPay home screen, press 8 on the keypad.
Step 2. Type the following password:
a. On the keypad, press 1, Alpha, Alpha, 6, 6, 8, 3, 1.
b. Press Enter.
Step 3. Press F2 (No).
My VX520 is prompting for a server number when I don’t want it to, or it is not prompting for a server number when I want it to. What do I do?
My VX520 is displaying Datawire 1007/1008 error, what do I do?
My VX520 is displaying “CAPK Error File Not Found,” what do I do?