My VX520 is prompting for a password during a transaction, what do I do?

My VX520 is prompting for a password during a transaction, what do I do?

Meaning

The terminal’s keypad is locked. 

Solution

To unlock the keypad:

Step 1. From the SoftPay home screen, press 8 on the keypad.

Step 2. Type the following password:

  a. On the keypad, press 1, Alpha, Alpha, 6, 6, 8, 3, 1.

  b. Press Enter.

Step 3. Press F2 (No).

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