My VX520 is displaying Datawire 1007/1008 error, what do I do?

My VX520 is displaying Datawire 1007/1008 error, what do I do?

Meaning

These are connection errors. 

Solution

To resolve the problem:

Step 1. Check that the Ethernet cable is plugged into the ETH port.

Step 2. Unplug the power cord, leaving the Ethernet cable attached, and wait five seconds.

Step 3. Plug the power cord back in, and run a test transaction.

The ports at the back of the VX520 device with call outs for the Ethernet port and power cord connections.

My terminal is still displaying the error, what do I do?

Step 1. From the SoftPay home screen, press on the keypad.

Step 2. Press F2 (Commserver).

Step 3. Press the purple key immediately to the right of the Alpha key.

Step 4. Press F4 (Repair).

If your terminal is still displaying the error, contact the Customer Support Team.

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