I want to stop collecting signatures for EMV transactions, what do I need to do?

I want to stop collecting signatures for EMV transactions, what do I need to do?

To stop collecting signatures for EMV transactions, contact our Customer Support Team.

Note:

•You must continue to support signature as a Cardholder Verification Method (CVM).

•You still need to collect signatures for transactions that legally require them. Check with your local licensing authority to find out when customers need to sign a receipt.

•Some Merchant Category Codes (MCCs) must continue to use chip and signature for all transactions. For more information contact our Customer Support Team.

What do my employees need to know?

If you stop collecting signatures for EMV transactions, your employees need to know:

  • How to process chip and pin or contactless transactions.
  • That they still need to collect signatures for transactions that legally require them.
  • Why there are changes to the payment process, so that they can answer your customers’ questions.

Related articles

Do EMV transactions process differently?
Do I need to collect signatures for all EMV transactions?
Which card brands do not require a signature for EMV transactions?