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- Using the Payments Portal
How do I void an order using the Payment Cartridge?
You can void orders using the Void button. When you void an order, the Payment Cartridge does the following:
Step 1. Refunds any gift card payments
Step 2. Captures any uncaptured payments, then voids the transaction; this releases the hold on the customer’s credit card
Step 3. Voids any captured transactions that have not been settled
To void an order:
Step 1. On the Orders page, select the Order Number of the order you want to view.
Step 2. From the order’s transaction information, click Void. A dialog box opens warning you that you cannot undo this action.
Step 3. Click OK. A dialog box opens confirming the success or failure of the action.
Step 4. Click OK.