- Accessing the Payments Portal
- Funding and Deposits
- Getting Started
- Managing my Account
- Online Solutions
- Privacy, Security, and Compliance
- Using the Payments Portal
How do I set up my Genius Countertop?
To set up your Genius device, you need to:
- Attach the cables to your Genius device
- Set the IP address for your Genius device
- Set up your POS with your Genius device
Attach the cables to your Genius device
To set up your Genius device, you need to attach the following:
- Multiport cable
- 12V power adapter
- Network cable
Attach the multiport cable to your Genius device
The multiport cable is an extension cable that you can use connect the power cable and network cable to your Genius device. To attach the multiport cable to your Genius device, complete the following steps:
Step 1. Turn the Genius device upside–down and place it on a flat, stable surface.
Step 2. Firmly press the flexible tabs and push up to remove the communications module.
Step 3. Hold the communications module securely and slide out the metal plate.
Step 4. Attach the multiport cable to the communications module and refit the metal plate by sliding it into place.
Step 5. Slide the communications module back into your Genius device until you hear both flexible tabs click.
Attach the power adapter to the multiport cable
The 12V power adapter connects your Genius device to a power source. To attach the 12V power adapter to the multiport cable:
Step 1. Make sure that the communications module is firmly in place on your Genius device.
Step 2. Insert the 12V power adapter into the +12VDC port on the multiport cable.
Step 3. Plug the 12V power adapter into a power socket. Your Genius device should turn on.
- If your Genius device does not turn on, contact our Customer Support Team at (1) (866) 561–4759.
Attach the network cable to the multiport cable
The network cable connects your Genius device to your router, so that your Genius device can connect to the Internet and to your POS. To attach the network cable to the multiport cable:
Step 1. Insert one end of the cable into an available port on your router or switch.
Step 2. Insert the other end of the cable into the Ethernet port on the multiport cable.
Set the IP address for your Genius device
You can set either a Dynamic IP address or a Static IP address on your Genius device:
- Dynamic IP – When you use a dynamic IP address, a Dynamic Host Configuration Protocol (DHCP) server automatically assigns an IP address to the devices connected to your network. If the network is disconnected or if the DHCP server is rebooted, the server automatically reassigns the IP addresses, which means the IP address of your Genius device can change.
- If the IP address of your Genius device changes, your POS can no longer communicate with your Genius device. You need to update your POS with the new IP address.
- Static IP – When you use a static IP address, you manually assign an IP address to each device connected to your network.
By default, your Genius device uses a dynamic IP address, this means you need only to configure your POS to target your Genius device’s IP address. However, you can configure a static IP address on your Genius device instead of using a dynamic IP address.
Configure your POS to work with your Genius device
Your POS can communicate with Genius using either an IP address or a host name. Consult with your POS provider to determine which method you should use:
- IP address: An IP address is a unique address that allows devices to communicate with each other. By default, your Genius device uses a dynamic IP address. If your IP address changes often, or if your POS requires a Static IP address, see the FAQ section.
- Host name: A host name is a unique name we give to your Genius device.
To configure your POS, you need:
- Your Merchantware credentials, including your:
- Merchantware name
- Site ID
- Authentication key
- The IP address or host name of your Genius device