- Accessing the Payments Portal
- Funding and Deposits
- Getting Started
- Managing my Account
- Online Solutions
- Privacy, Security, and Compliance
- Using the Payments Portal
How do I refund a transaction on my VX520?
Step 1. From the SoftPay home screen, press F3 (Refund).
Step 2. Use the keypad to type the refund amount, then press Enter.
Step 3. To confirm the refund amount, press F1 (Yes).
Step 4. Swipe, dip, or tap the payment card on the terminal, or use the keypad to type the card number then press Enter.
Step 5. Select the card type for the refund:
- F1 (credit) – you must also process debit refunds using the credit option
a. Use the keypad to type the expiration date.
b. Press Enter.
- F3 (EBT)
Step 6. If the terminal displays “Imprint Card”, press Enter.
Step 7. To print a copy of the receipt for the customer, press F1 (Yes).