- Accessing the Payments Portal
- Funding and Deposits
- Getting Started
- Managing my Account
- Online Solutions
- Privacy, Security, and Compliance
- Using the Payments Portal
How do I perform a balance inquiry on an EBT card on my VX520? (Retail account – no tip)
Step 1. From the SoftPay home screen, press the leftmost purple key twice to access the third menu.
Step 2. From the third menu, press F4 (EBT Bal Inq).
Step 3. Swipe the card, or use the keypad to type the card number, then press Enter.
Step 4. Press F3 (EBT).
Step 5. Select the type of balance inquiry:
- F1 – Food
- F2 – Cash
Step 6. To print a copy of the receipt for the customer, press F1 (Yes).